Refund & Cancellation Policy
Last updated: October 2026 • Fair & Transparent Service Terms
1. Scope of Refund Policy
At Taxoras Advisory & Compliance, we pride ourselves on transparent communication and clear written deliverables. Because professional accounting and tax services involve personalized time, document drafting, and data verification by our analysts, refunds are processed based on the actual stage of service execution.
2. Cancellation Prior to Drafting / Portal Work
If a client requests cancellation within 24 hours of payment and before our team has initiated document review, ledger entry, or government portal application drafting, a 100% refund of professional fees is issued (less nominal payment gateway transaction processing charges).
3. Work in Progress & Incomplete Client Documents
Once document review or portal drafting has commenced, refunds are evaluated on a prorated basis corresponding to the work completed. Where service delays result from the client failing to provide necessary invoices, bank statements, or OTP authentications despite multiple reminders, the service fee remains valid for 90 days during which the client may resume completion.
4. Government Fees & Taxes Non-Refundable
Statutory payments made directly by the client to government portals (such as GST challans, advance tax, or MCA filing fees) are non-refundable by Taxoras as these are paid directly to the Central or State Governments.
5. How to Request a Refund
All refund requests should be submitted in writing with your Service Reference ID to contact@taxoras.online. Approved refunds are credited to the original payment source within 5 to 7 banking days.